Friday, July 16, 2010

Google voice and video v1.3.1

Yesterday, we released the 1.3.1 update for the Google voice and video chat software. All current installations will automatically update within the next day or two. If you do not want to wait, you can visit and re-run the installer.

You can use your Gmail account to find out what version is currently installed. Simply go to the Gmail Settings page and look under the "Chat" tab. You will see the plugin version under the "Learn more" link, in small type.

Here's what's new in version 1.3.1:
  • Fixed an issue on Windows XP where audio could become garbled or significantly delayed , especially when other applications were using the sound hardware.
  • Fixed an issue on Mac OS X where the Google Talk Plugin process could show as "Not Responding" in Activity Manager.
  • Improved detection and reporting of deadlock conditions (unfortunately often caused by buggy audio drivers)
  • Some important stuff that I can't talk about yet :-)
If you're on 1.3.1 and still having a problem, please take a look at the Google Chat Help Center, or report the issue on the Google Voice and Video Help Forum. As always, feel free to email me directly as well.

Wednesday, July 07, 2010

Google video chat setup tutorial

If your Grandma (or Grandpa) has encountered some hiccups setting up Google video chat, we've made a short video that hopefully will make the process a bit easier. We know this is a killer use case for video chat, and are always looking to make getting started even easier!