We have spent the last few months focusing on three things: quality, quality, and quality! For those of you with the Google voice and video chat plugin installed, you have recently received an automatic update that contains:
- A fix that reduces crashes on newer macs (Mac OS X v10.6.2 specifically)
- A fix for webcam compatibility on Windows (including HP webcams)
- Several fixes to increase plugin stability
- Several fixes to the infrastructure used to set up and connect your video calls.
From users who have chosen to “Report quality statistics” in their chat settings, we can see a substantial increase in call connection rates and a big decrease in the call drop rate. We hope that this will result in more enjoyable conversations with our software.
As with all software, working on improving quality is a never ending process, so we hope that you will continue to report any issues you have in our user forum, and we will continue to work on improving connection rates and call quality.
Thursday, February 25, 2010
New post from some of our video chat engineers on the Google talkabout blog, discussing some of our recent work in improving service quality. Like most Google services, video chat has lots of checks to let us measure how good our service is. So we can see in real numbers that we've dramatically improved the quality from when we launched the service a year ago. It's great seeing the needle move as our engineers roll out continual adjustments and improvements almost every week.
Monday, February 22, 2010
Saturday, February 20, 2010
This week, we released the 1.0.21 update for the Google voice and video chat software. All current installations will begin an automatic update within the next few days. If you do not want to wait, you can visit http://www.google.com/chat/video and re-run the installer.
You can use your Gmail account to find out what version is currently installed. Simply go to the Gmail Settings page and look under the "Chat" tab. You will see the plugin version under the "Learn more" link, in small type.
Here's what's new in version 1.0.21:
- Fixed an incompatibility with webcams using the 24BG color space (including many HP webcams, as reported here)
- Fixed an issue that could cause crashes on Mac OS X 10.6.2 (especially with the new iMacs, as reported here)
- Fixed an issue that could cause crashes when receiving H.264 FU-A NAL units
- Improved compatibility with the Opera browser